How does Malvy checkout work?
Your order is paid securely through Stripe. Malvy saves the order so you and the seller can see fulfilment updates.
Help Centre
Chat with Malvy support
Ask about orders, delivery, payment, account access, item issues, cart, wishlist, and shopping on Malvy.
Malvy assistant
Chat with Malvy
Tell me what happened. I can use attached orders, tracking, payments, and item details.
Order attachment
Sign in so Malvy can attach your orders inside this chat.
Malvy
Hi, I am Malvy. Tell me what happened in normal words and I will guide you. Sign in if you want me to attach your orders to this chat. I can still answer general Malvy support questions now.
Secure marketplace support
Payments stay with Stripe, and order details stay attached to your Malvy account.
Quick answers
When is delivery free?
Spend GBP 10 or more in one order and delivery is free.
Can I track my order?
Yes. Sign in, open your orders, or ask Malvy in the Help Centre. Tracking appears after the seller updates fulfilment.
Who handles delivery updates?
The seller manually updates processing, dispatch, out for delivery, and delivered stages for now.